GENERAL F.A.Q
Q: When will the site be completed?
A:The site and store are NOW OPEN! We ARE currently accepting new orders for all design and print products as well as E-Shop sales. If you have any questions, please feel free to contact us! You can also visit our Order Page for more details about our wedding products and to submit a depsosit for your custom print order!

Q: What type of Wedding products do you offer?
A:Still-Thoughts offers custom designed invitation ensembles, programs, thank you cards, save the date announcements, favor labels, cake toppers, apparel, monograms, bridal shower invitations, caricature guestbooks and much more!

Q: What type of Baby/Children's products do you offer?
A:Still-Thoughts offers custom designed shower invitations, birth announcements, party invitations, thank-you cards, bookmarks, party balloons, character plates, stickers, stamps and much more!

Q: What type of Business products do you offer?
A:Still-Thoughts offers custom designed html websites, business cards, advertisements, brochures, postcards and corporate gifts.

Q: Do you have a print catalog?
A:Our products are limited only by your imagination! All of our designs and print orders are done on a per client basis. Product options are open! Because of this, we do not have a standard catalog. However, we can share examples of our finished print products and/or provide samples by request.

Q: How do I place an order for custom print products?
A:The process usually begins with the collection of an Initial Design Deposit. The deposit may sometimes vary by product but is normally $50 (non-refundable)for wedding products or $20 for birth announcement/babypages products, which is later credited to your final invoice toward the design costs. To initiate the process, we will also require additional information from you regarding your order. For your deposit you will receive two custom, unique design drafts within 5-10 business days, after which you are allowed a total of 4 revisions. Each design revision thereafter is an additional $25. We are available to assist you with wording, custom format, etc. Once your designs drafts are ready for review, we will provide a private preview weblink for your viewing/sharing convenience. Once the final design is chosen, we will provide you with a quote/pricing based on your personal selections. (You can also inform us of your desired budget beforehand). Final content/text revisions are free of charge. You will then be invoiced for the total quantity of your order. Before we begin printing the order, you will be required to sign a print release agreement. Once the invoice is paid and the agreement has been signed, processing time will be 7-15 business days prior to ship date. Once the item is shipped, you will be notified with tracking info and should receive the order within 1-5 business days based on your chosen method of shipping.

Q: Can you explain the initial design process, designs and revisions further?
A:Design, Deposit & Revision Policy

Initial Design Deposit
Upon initiating a custom designed print product from Still-Thoughts, we require the submittal of an initial design deposit. Deposit costs may vary by product. The Design Deposit will afford you (2) Design Drafts, and a total of 4 rounds of revisions. Each design/ revision or newly drafted product thereafter is subject to an additional $25 fee. Text revisions are complimentary and apply to wording and font ONLY. Deposits are nonrefundable. If at any time you decide to cancel your order during the design and drafting stages, the design deposit in addition to the files/design itself is nonrefundable and non transferable. Product designs and files will remain the property of Still-Thoughts. Deposits for designs will be credited on the final invoice in the PREPAID column, toward the total invoice amount.

Design Drafts:
Included Design Drafts may consist of:

(2) Designs of one product. (for example, 2 styles of 1 invitation product: One car theme, One number theme)

(1) Design each of two products. (for example, 1 invitation and 1 thank you card)

(Note: Products with multiple components such as a wedding invation and rsvp are considered to be one product)
After the collection of the client’s content, description and/or specifications is provided, one initial design for each product will be drafted. Orders that require the design of ONLY one product: If you chose to finalize the first initial design, a second design is therefore unnecessary and will not be created. There are no product or monetary credits provided for unused designs or revisions.

Design Revisions:
You are allotted 4 rounds of revisions per design deposit fee. A design revision consists of the following: Alterations of any kind to a current product: color scheme, layout or size. Alterations to artwork/theme or highly detailed request will be subject to additional design fees. Text revisions are complimentary. Text revisions consist of alterations to wording and font only. Revisions may be divided at your discretion in any fraction of 4. For example, you may use 4 revisions on 1 design, 2 revisions each on 2 designs, etc. There is a maximum of 2 requests per round of revisions. For example: If you would like to change the colors, move an image to another location and change the size of the product. This will be counted as 2 rounds of revisions because there are THREE listed changes. There are no product or monetary credits provided for unused designs or revisions. Each design/ revision or newly drafted product thereafter is an additional $25 fee.

Requests for additional designs and/or revisions in excess of the initial allotment will be billed to the client and require upfront payment. Once payment is received, the designer will proceed in creating the additional designs/revisions.
©2005-2007 Still-Thoughts


Q: How much will my final print order cost?
A:Every product is tailored to meet the design specifications of our clients and therefore vary in size, color, content and format. This is why we provide custom quotes based on design, materials and quantities. We can also accomodate your needs and design your products based on your predetermined budget. If you desire a product similar to one of our completed projects, we can provide you with an approximate quote based on the design and materials used for that order.

Q: What printing methods do you use?
A:Our printing methods include but are not limited to Professional Grade: Print Presses, Offset Lithography, Inkjet, Color Laser and Digital Machines.

Q: How far in advance should I start on a custom print order?
A:Since each product is unique in its design and print production, times will vary. We always recommend that you contact us to start the order process at the earliest stages of planning. For Wedding Stationary Ensembles, we recommend 3-5 months prior to the date of your event to allow ample time to create and produce the items. Please remember to account for the necessary time for you to mail invitations to your recipients and recieve your return response cards.

Q: Are your print products branded?
A:All of our print products, with the exception of Wedding Invitations ONLY are printed with a Still-Thoughts branding. This is usually done to match the ensemble in a discrete fashion. For example, the website and/or company name will be printed 1 shade lighter/darker than the background color behind it in a watermark fashion.

Q: Do you charge Sales Tax?
A:Orders placed online and delivered to a Tennessee address will be charged 9.75% sales tax.

Q: What payment methods do you accept?
A:We accept VISA, MasterCard, American Express, Discover through our authorized payment processor PayPal. PayPal uses SSL (opens a new window) encryption to safeguard your data. We use third party payment processors rather than process your credit card ourselves because these companies are the experts at making your buying experience safe and highly secure. We never personally see your credit card details and the information is not held or stored by us in any way. This protects you as well as protecting us.

Q: Do you offer rushed services?
A:Yes, we offer rushed design and print service on various products. Additional fees will apply. Please note that rush charges apply to design and printing services. Expedited shipping methods are charged seperately.

Q: What are your shipping methods?
A:We ship Priority and Express mail with USPS, UPS and FEDEX. We seek the best rates amongst the competitors for our clients benefit. All packages are assigned tracking numbers. Insurance is availble by request of the customer.

BIRTH ANNOUNCEMENT F.A.Q
Q: How do I place an order for a birth announcement?
A:The process begins with the collection of an Initial Design Deposit. The deposit is $20 (non-refundable if order cancelled), which is later credited to your final invoice. To initiate the process, we will also require additional information from you regarding your order such as: Birth specs, names, images and text content(s). For your deposit you will receive one design draft within 3-5 business days, after which you are allowed a total of 2 revisions. Once your drafts are ready for review, we will provide a private preview weblink for your viewing/sharing convenience. The link will contain views of your ensemble in varied options with prices. If you would like to request additional custom designs, there will be a $20 fee per new design. Once the final design is chosen, we will provide you with a print authorization form and final invoice. Once the invoice is paid and the agreement has been signed, processing time will be 7-10 business days prior to ship date. Once the item is shipped, you will be notified with tracking info and should receive the order within 1-5 business days. Visit our Baby Pages to see examples of our birth announcement products!

Q: How much will my final birth announcement order cost?
A:Every product is tailored to meet the design specifications of our clients and therefore vary in size, color, content and format. You may refer to the birth announcement price list for specific item costs. If you desire a fully customized product, we can provide you with an approximate quote based on the design and materials used for that order.Stamps and stamp prices/sizes are offered and determined through our affiliate Zazzle.com, prices on stamps are subject to change without notice. For the most up-to-date pricing, we recommend that you visit the Zazzle website directly.

BIRTH ANNOUNCEMENT Shipping Rates
A flat rate shipping charge of $9.60 is charged to all orders not to exceed a quantity of 100 card sets. Packages in excess of 100 card sets will have an additional charge of $.50 for each additional 25 card sets. Every item in a single order must be shipped to the same address. If you want items shipped to separate addresses (as gifts, for example), you'll need to place a separate order for each address.







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